Smart Energy Exchange Privacy and Cookies Policy 

 

Our Commitment to Privacy 

  • The Smart Energy Exchange is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information and Cookies.
  • We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
  • A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au

 

What is Personal Information and why do we collect it?

  • Personal Information is information or an opinion that identifies an individual. 
  • Examples of Personal Information we collect includes, names, date of birth, addresses, email addresses, phone numbers, job titles, demographic information such as postcode, preferences and interests, facsimile numbers, and any other details provided by you.
  • This Personal Information is obtained in many ways including, correspondence, by telephone and facsimile, by email, via our website www.smartenergyexchange.org.au, from your website, from media and publications, from other publicly available sources, from cookies and from third parties. We don’t guarantee website links or policy of authorised third parties.
  • We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients, and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
  • When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

 

Disclosing Personal Information

The Smart Energy Exchange reserves the right to disclose your Personal Information to its parent organisation the Smart Energy Council. For more information see the Smart Energy Councils Privacy Policy. 

The Smart Energy Exchange may also disclose Personal Information to the following third parties,

  • Your authorised representatives or your legal advisors (when requested by you to do so).
  • Our professional advisors, including our accountants, auditors and lawyers.
  • Government and regulatory authorities and other organisations, as required or authorised by law.

 

Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive information will be used by us only:

  • For the primary purpose for which it was obtained
  • For a secondary purpose that is directly related to the primary purpose
  • With your consent, or where required or authorised by law.

 

Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

 

Disclosure of Personal Information

Your Personal Information may be disclosed in a number of circumstances including the following:

  • Third parties where you consent to the use or disclosure; and
  • Where required or authorised by law.

 

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

 

Access to your Personal Information

  • You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

  • If at any time you believe that personal information we hold about you is incorrect, incomplete or inaccurate, then you may request amendment of it and we will either amend the information or make a record of your comment, as we think appropriate.

  • The Smart Energy Exchange will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.

  • In order to protect your Personal Information we may require identification from you before releasing the requested information.

 

Maintaining the Quality of your Personal Information

It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

 

Policy Updates

This Policy may change and is available on our website.

Cookies 

  • A cookie is a piece of information that an Internet website sends to your browser when you access information at that site. 
  • The Smart Energy Exchange reserves the right to use session cookies. 

 

Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy please contact us at: